If you are having trouble accessing 2020 content through LeaderPass, please review the below FAQ:
Q: I forgot my password / my password won't work.
A: On the LeaderPass login page, look for the "I forgot my password" link right below where it asks you to input your password. Click that link and follow the instructions, entering your email upon request.
The system will send you an email to reset your password. If you do not receive the email, check your spam/junk folder.
Open the email and click the link to reset your password. Choose a new password and you are good to go! If you continue to have trouble logging in, switch to a private / incognito browser.
Q: I logged in, but I cannot see my event pass!
A: There are typically a few reasons why you cannot see your event pass:
Internet Explorer is not a supported browser. If you are using Internet Explorer, please open another browser (e.g., Chrome, Firefox, Safari) to login to LeaderPass.
Your event pass is attached to your email address. Be sure to create your LeaderPass account with the email address you used to register for the event. If you already created an account with another email address, simply log out and log back in with the correct email address.
Q: It is telling me that I cannot view the content because I have too many devices. What does this mean?
A: Each registrant is able to access their LeaderPass account on two (2) separate devices. For example, they can watch on both a computer and a phone. Every person viewing should have a paid registration and a separate LeaderPass account.